Kelowna Legal Services | Kelowna Law Firm

CLIENT SERVICE CODE

Practicing law is more than just knowing the law. It also involves efficiently locating, analyzing and presenting relevant information in a professional manner to our clients’ benefit. Our approach to client service is based on treating each client as an individual rather than a file.

Accordingly, we have developed a 4-Point Client Service Code to ensure we provide legal services tailored to meet client needs:

Point 1

Understand

From our initial meeting with clients, we work toward developing an understanding of our clients’ circumstances, needs and concerns. Recognizing clients’ needs and concerns is the first step to providing our clients with creative and effective solutions to their legal challenges.

Point 2

Resources

We will coordinate the resources of our qualified team of lawyers, legal assistants and support staff to formulate practical strategies to meet our clients’ needs in an efficient and cost-effective manner.

Point 3

Value

We recognize that value is a critical component of client service. Our lawyers will summarize the benefits of our legal services for clients and provide either a realistic range of fees for our services, or an outline of the basis on which we will bill for our services.

Point 4

Assistance

We recognize that our clients’ personal and business concerns may occasionally necessitate services of professionals other than lawyers. Our lawyers will facilitate our clients obtaining other personal and financial assistance as required in the circumstances.

We invite you to contact us regarding your legal concerns. We welcome the opportunity
to meet with you to discuss developing an individual legal strategy to meet your needs.

FH&P Lawyers - Kelsey Serwa from FH&P Lawyers LLP on Vimeo.

My family has trusted FH&P Lawyers with all of our important legal decisions dating back to my grandparents. Most recently I did a property purchase at UBC in Vancouver as I’ll be attending my Masters of Physical Therapy. Despite being on the coast Dylan (Switzer) helped guide us through this entire journey, not only purchasing property outside of Kelowna but also dealing with the strata on leased lands and made it super easy to understand. Despite living outside of Kelowna, my husband and I continue to come back to FH&P Lawyers for all of our legal needs. — Kelsey Serwa

corporate-business-law Client Testimonial

It is not everyday that I am shocked by the un-ignorable talent of an individual in their work. Today was that day reading your letter, professionalism and seeing how hard you (Associate Wendy Cheung pictured) have worked for my wife and I. I feel as though you have come to our aid and fought for us in a moment when we really needed it. I cannot thank you enough. You have made a big difference in our lives today. — Andrew L.

I am most pleased with the services I have received from your law firm. From the front desk, Brigitte, to Marisa, to Nancy, who is our lawyer...before Nancy it was Jim Herperger. They have had to see my face far too often lately and are always kind, accommodating and efficient. I have nothing but good to say about the services I have received since we went to your firm. I couldn’t ask for better...and, I don’t see me ever leaving this law firm. With grateful thanks. — Ethna T.

Working with Dylan and the team at FH&P Lawyers for my will was very rewarding and surprisingly easy. They took their time with me and I never felt like I was being rushed out of the office. Thank you guys for everything and I’m now at peace that I have a plan for my kids moving forward. — Ryan S.

I am pleased to write to you of my experience with Ms. Tanvir Gill & Ms. Amanda Crnigoy. Their involvement pertained to both the sale of my property and my purchase of another property. The transactions involved several unexpected steps and the whole transaction was undertaken with a tight timeframe. Ms. Gill and Ms. Crnigoy managed the files with skill and diplomacy, efficiently and effectively resolving a last minute glitch to the full satisfaction of my Credit Union contract, the buyer and myself. I highly recommend Ms. Gill and her Legal Assistant and I will choose to use FH&P Lawyers when needed in the future. — Judy C.